FAQs

Where do you ship?
EVERYWHERE!  Ellie & Nel ships worldwide.

How are your apparel designs printed?
We print DTG (Direct to Garment) with 
Brother Graffitee photo quality.  Product designs are printed using Brother GT 381 machines and CPSIA compliant inks for beautiful, long-lasting items.

Are your beanies printed or embroidered?
Our beanies are embroidered.  We use the Happy HCD2 for high-density stitching with polyester thread.

Are your apparel items for men or women?
All of our apparel items are unisex!  We searched long and hard to find the best shirts that look great on everyone and maintain a super comfortable fit.  Man or woman, you won't be disappointed!

How should I care for my apparel?
We suggest using the following instructions when washing your garment: Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Only non-chlorine bleach, when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron directly on printed area. Do not dry clean.

When will my items ship?
We take about 2-7 business days to create apparel products.  FYI: 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

What is your return/exchange policy?
All sales are final unless your order arrives damaged or there is an error on our part, in which case we will absolutely replace your item.  If your item arrives damaged or there is an error, please contact us right away at ellieandnel@gmail.com to begin the exchange process.  Please refer to each shirt's sizing guidelines to ensure the best fit for your apparel products.