FAQs

If you need to know something you don't see here, EMail us at ellieandnel@gmail.com and we'll get back to you within 24 hours.

Where do you ship?
EVERYWHERE!  Ellie & Nel ships worldwide.

Are your mugs dishwasher and microwave safe?
Yes!

How are your designs printed?
We print DTG (Direct to Garment) with 
Brother Graffitee photo quality.  Product designs are printed using Brother GT 381 machines and CPSIA compliant inks for beautiful, long-lasting items.

How should I care for my apparel?
We suggest using the following instructions when washing your garment: Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Only non-chlorine bleach, when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron directly on printed area. Do not dry clean.

When will my items ship?
We take about 2-7 business days to create apparel products (t-shirts, etc) and 2-5 business days for non-apparel (mugs, etc) products.  Items will then ship within 3-5 business days via USPS.  FYI: 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

What is your return/exchange policy?
Please refer to our sizing charts to ensure the best fit for your apparel products as all sales are final unless your item arrives damaged or there is an error on our part, in which case we will absolutely replace your item.  If your item arrives damaged or there is an error, please contact us right away at ellieandnel@gmail.com to begin the exchange process.